Customer Service Executive Required in Dubai - Dubai

Customer Service Executive Required in Dubai

Seddiqi Holding is a family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business units include Ahmed Seddiqi & Sons – the longest standing and largest unit within the group, Seddiqi Properties, Swiss Watch Services and Mizzen

Today, the family counts over 50 luxury brands, such as Rolex, Patek Philippe, Chopard, Messika, 1915, Aesop, Orlebar Brown, Gentle Monster, and more, in over 60+ locations across Middle East.

Curious where your next opportunity will take you? Let’s Talk!

Key Responsibilities

Handles several types of enquiries coming via different channels, these channels include, telephone, email, website, SMS, social media and voice mail, so that customers are served more efficiently, consistently and prospects details are logged for future communication and for ROI tracking of marketing activities. Agents must ensure that enquiries are being handled within the defined SLA's.
Performs general inbound calls answering, helping the customers in their enquiries - about product availability, product pricing, after sales related etc.
Registers complaints and suggestions the customers share whilst calling the contact center. Provides resolution if possible.
Checks website and email enquiries on ongoing basis to ensure that customers are given immediate responses and SLA are adhered to.
Sends acknowledgment emails to customers to advise them that their enquiries are being handled. Coordinates with the concerned parties whenever enquiries cannot be resolved in the contact center and ensures follow up until final resolution.
Checks voice mails regularly - identifies the caller, takes the necessary action internally or contacts the customer back for assistance.
Checks Incoming SMS and takes the necessary action according to the nature of the request: sales enquiry, service clarification, request for call, etc...
Immediately responds to enquiries following provided bilingual templates and approved procedures.
Creates and maintains primary database of "prospects" for various divisions from latent market sources, different websites and SMS responses in order to decrease dependency on third party database suppliers and increase direct marketing campaigns effectiveness in terms of response rate.
Conducts customer satisfaction surveys according to a defined script and collects customer feedback to ensure the customer voice is heard in the company at all time.
Conducts customer calls for data verification to ensure no duplicate information is created in the customers’ database.
Informs or reminds customers about planned events and registers their confirmation of attendance.

In order to be successful in this role, you should have:

1-3 years job related experience
Minimum of 1 year contact center experience

If you are ready for your next challenge, Apply Now!

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https://ae.linkedin.com/jobs/view/customer-service-executive-at-seddiqi-holding-3397595360?

Posted on : 2 years ago, #134351, 10 views

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