Customer Service Executive Required in Dubai - Dubai

Customer Service Executive Required in Dubai

Over the last 10 years, The PETSHOP has made a real difference in the pet community and helping pet parents along their journey. This is a great opportunity to join the largest dedicated pet retailer in the region, with 6 retail stores, a high-volume eCommerce business unit, and a mobile app. The business is expanding fast, and this role will help shape the bright future for the business and industry.

We are looking for an experienced customer care representative for our e-commerce platform. The successful candidate will be responsible for engaging and providing a solution to customer inquiries through various social media channels and telephone.

Customer Service Executive Responsibilities:

Answering calls and social media messages
Identify and assess customers' needs to achieve satisfaction and build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools. Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers requirements
Responsible for providing excellent customer service to existing as well as prospective customers by handling their queries and complaints.
Providing quality and timely resolution in line with the established guidelines.
Accountabilities Core Responsibilities

Assist customers on the status of their shipment, outstanding shipments, or tracking
Promotes good customer relations by providing customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help always
Re-directs customer inquiries to appropriate personnel within the company and who can assist in resolving the complaints/issues
Receives and responds to inquiries/complaints regarding the Business Units services, and ensures it is resolved in a timely manner
Maintains a detailed and updated database on customers which is periodically reviewed to maintain accurate information
Analyses customer feedback and ensures necessary action is taken on improvement areas
Follows up with relevant internal teams to resolve customer complaints and respond to any queries
Ensures adherence to quality standards for all customer interactions
Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the year.
Service Representative Requirements:

Emirati nationals are encouraged to apply
An e-commerce background is a MUST
High School Diploma or equivalent.
Exceptional customer service, active listening, and verbal and written communication skills,
Professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision-making skills.
Adaptability and accountability.
Arabic speaker preferred
Before you click apply: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalized CV to further boost your visibility.

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https://ae.linkedin.com/jobs/view/customer-service-executive-at-dubaipetfood-com-the-petshop-llc-3258061690?

Posted on : 3 years ago, #127300, 12 views

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