Customer Service Executive Required in Dubai - Dubai

Customer Service Executive Required in Dubai

As a Customer Service Executive, the primary responsibility is to handle accounts as assigned by the customer service manager and to provide innovative, workable solutions to a wide range of internal and customer problems.

PRIMARY DUTIES & RESPONSIBILITIES

· Responsible to handle Accounts as assigned by the Customer Service Manager.

· Responsible to manage the accounts Operationally as per the Customer Service QMS procedures depending on the shipment mode & be commercially responsible for the development & retention of the account.

· Develop strong relationships with customers based on trust, honesty and mutual respect & ensure customer communication is pro-active and of the highest standard possible.

· Responsible to ensure that all customer requirements are followed with high diligence & KPI’s if any are always met with close co-ordination within all stakeholders.

· Ensures all Customer data, Tariff’s & SOP’s are duly filed & updated/valid at any given time.

· Provide innovative, workable solutions to a wide range of internal and customer problems.

· Have regular monthly/quarterly minute meetings with customers & ensure close follow up is done on the action points.

· Responsible towards contributing towards the departmental goals & achieving individual KPI’s.

· Represent the company in the most professional manner possible in accordance with local legislation and all company policies / procedures.

· Drive and push the CIP development.

· Act as a backup in any team member’s absence.

· Handle any other tasks as assigned by the manager.

QUALIFICATIONS REQUIRED

Bachelor’s degree
Minimum 2 years’ experience in customer service or operations in logistics
Proficient in all Microsoft office applications (Excel, Word and power point)
Communicate professionally in English at a business level (verbal and written)

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/customer-service-executive-at-hellmann-worldwide-logistics-middle-east-and-south-asia-2900374185?

Posted on : 2 years ago, #112380, 17 views

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