Customer Service Executive Required in Dubai - Dubai

Customer Service Executive Required in Dubai
The Customer Service Role at Malaak is an exciting opportunity for a motivated person looking to make a difference every day for our Clients, Childcare Professionals, and the team overall. The Customer Service Role is going to play a vital role in the day-to-day tasks, ensuring the highest level of customer satisfaction.

Customer Service Role

Responding directly to customers who need assistance, answering a large volume of phone calls and emails.
Ability to provide quick resolution of issues and questions, with good ability to handle disputes and emergencies
Learn and understand the services with previous sales experience to be able to identify the right service fit for the client.
Keep records of customer interactions, process customer accounts and file documents, providing accurate, valid, and complete information via all tools in a timely manner using our internal processing systems.
Taking ownership of customers issues and following problems through to resolution
Ensuring correspondences (Email/Phone/Whatsapp) with clients are accurate, courteous, professional, and replied in a timely manner
Ensuring all contract procedures are in place
Excellent verbal skills for communicating with both management and customers
Good interpersonal skills establishing a good rapport with clients and your team members
Ability to multitask, prioritize and manage time effectively
Must be result oriented and sales driven to reach customer service team targets
Must have strong computer skills (Outlook, Word, and Excel)

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https://ae.linkedin.com/jobs/view/customer-service-executive-at-malaak-mama-baby-care-2863962765?

Posted on : 2 years ago, #110925, 17 views

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