Customer Service Executive - Dubai

We are seeking a dedicated and proactive Customer Service Executive to join our Sales team, focusing on Food Service & Traditional Trade channels. This role is essential for ensuring smooth order-to-delivery operations, maintaining high levels of customer satisfaction, and providing support to both sales and logistics teams.
Key Responsibilities:
• Manage and process customer orders accurately and on time.
• Coordinate delivery routes and optimize fleet utilization for maximum efficiency.
• Communicate effectively with customers, logistics partners, and drivers to ensure smooth operations.
• Oversee compliance, maintain proper documentation, and verify proof of delivery.
• Track and report key performance indicators, including OTIF, delivery efficiency, and returns.
• Support delivery teams and prepare monthly/quarterly sales incentive reports.
What We’re Looking For:
• Bachelor’s or Master’s degree in Business Administration, Logistics, or a related field.
• 5+ years of experience in customer service, supply chain, or logistics, preferably within FMCG.
• Strong understanding of order-to-delivery processes, fleet management, and 3PL coordination.
• Proficiency in ERP systems (SAP, Lucas, or equivalent) and MS Office.
• Excellent communication, organizational, and problem-solving abilities.
• Valid UAE Driving License.
• Fluency in English and Urdu/Hindi.
Why Join Us:
• Be part of a dynamic, fast-growing FMCG team.
• Directly contribute to operational efficiency and customer satisfaction.
• Thrive in a high-energy environment with opportunities to solve challenging problems.
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https://gulfcareerhunt.com/hiring-customer-service-executive-dubai-uae-8/

Posted on : 4 days ago, #206093, 1 views

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