Contact Center Manager Required in Dubai - Dubai

Contact Center Manager Required in Dubai

We are looking to hire a Contact Center Manager to work for a client – a semi-government organization in UAE.

In this role, you will manage the client's outsourced contact center operation and ensure the delivery of exceptional service to customers.

This position is a contract role with an initial duration of 8 months and is renewable.

Responsibilities:

Set the end-to-end customer contact processes through the different Omni channels in line with industry best practice
Ensure the service delivery and compliance to relevant standards & requirements across all contact center channels are followed
Manage internal and external cross-functional stakeholder relationships to deliver agreed objectives and strategies and ensure delivery of service requirements.
Track the monthly expenses and resources performance against outsourced contract

Requirements:

Minimum 10 years of contact center experience, 7 years managing cross-functional team, preferably in a service-oriented industry
Previous knowledge and experience in best practices and emerging trends in establishing contact centers
Excellent stakeholder communication and management skills
Certified Call Centre Manager preferred

Availability:

Preference will be given to candidates available immediately.

We are looking for a candidate who will be able to work in the United Arab Emirates. Please apply with your resume and remember to provide us with your contact details.

We will review your job application within 7 working days. Should your profile fit the requirements of the role a consultant from Edari will be in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/contact-center-manager-at-edari-3356271251?

Posted on : 2 years ago, #131696, 8 views

It is ok to contact this poster with commercial interests.

Report as inappropriate