Client Service / Customer Service - Dubai

WE’RE HIRING: Client Service / Customer Service
Location: Dubai, UAE
Immediate Joining Preferred
Job Title: Client Service / Customer Service
Role Summary:
We are seeking a dynamic and detail-oriented Client Service to lead client communications and manage end-to-end event planning. This role demands a proactive, solution-driven professional who can ensure exceptional client experiences while successfully executing high-profile events in the UAE.
Key Responsibilities:
Client Relationship Management
• Act as the primary liaison between the agency and assigned clients.
• Understand each client’s objectives, requirements, and budgets.
• Collaborate with the Proposal Manager to craft tailored presentations and proposals.
• Set clear expectations and deliver consistently on client goals.
Event Planning & Execution
• Lead internal coordination with operations, marketing, logistics, and creative teams.
• Develop and manage project timelines, deliverables, and event budgets.
• Oversee venue sourcing, production, catering, AV setup, and transportation.
• Ensure seamless on-ground execution, from setup to event closure.
• Proactively identify and mitigate potential event risks.
Vendor Management
• Source, negotiate, and manage event vendors and suppliers.
• Ensure all vendors meet quality and budget expectations.
• Maintain professional and effective relationships with external partners.
Communication & Reporting
• Maintain transparent and consistent communication with clients throughout the project.
• Prepare and deliver post-event analysis, feedback reports, and future recommendations.
• Keep detailed records of each project’s specifications and client interactions.
Problem Solving & Decision Making
• Resolve on-site issues efficiently and calmly.
• Make well-informed, time-sensitive decisions to ensure client satisfaction and event success.
Qualifications:
• Bachelor’s degree in Event Management, Hospitality, Marketing, or related field.
• Minimum 3–5 years of experience in event management and client servicing.
• Strong knowledge of the UAE events industry and vendor landscape.
• Excellent verbal and written communication skills.
• Fluency in English is a must; Arabic proficiency is an advantage.
• Confident in presentations, proposals, and high-pressure situations.
• Skilled in multitasking, problem-solving, and managing competing priorities.
• Familiarity with event management tools/software.
• UAE driving license is a plus.
APPLY HERE
https://gulfcareerhunt.com/hiring-client-service-customer-service-dubai-uae/

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