Claims Analyst II - Dubai

We are looking for a detail-focused Claims Analyst II to review, evaluate and process mitigation-related insurance claims. You will assess documentation, determine appropriate payment or further investigation, and communicate with insurers, franchise partners and customers to move claims through to resolution.
Job Responsibilities:
▪ Inspect and validate mitigation claim submissions — confirm correct invoicing of line items, verify the Record of Drying conditions, check labor efficiency, assess price-list variations, and evaluate equipment sizing and utilization.
▪ Prepare and submit claims for commercial and personal lines within company guidelines and actively follow up to collect monies owed.
▪ Communicate expected file quality to franchisees, ensuring records meet S-500 drying standards and that documentation is complete and accurate.
▪ Correspond with franchisees, end users, agents, policyholders and insurance carriers regarding claim progress and payment status.
▪ Enter billed items into the claims system, monitor aging, and verify billing accuracy.
▪ Support process improvement initiatives and help create or refine standard operating procedures to meet client and insurer requirements.
▪ Generate and distribute weekly and monthly performance and claims reports.
Job Requirements:
▪ Bachelor’s degree and/or a minimum of 2 years’ relevant experience handling claims or related insurance/restoration documentation.
▪ Excellent time-management skills and proven ability to manage workflow efficiently.
▪ Strong attention to detail in claim analysis and documentation review.
▪ Ability to handle multiple priorities simultaneously and follow defined processes with strong follow-through.
▪ Effective written and verbal communication skills and a customer-focused attitude.
▪ Comfortable working independently and collaborating with internal and external stakeholders.
Physical Demands & Working Conditions:
▪ Occasional lifting or moving of items up to 10 pounds.
▪ Prolonged periods of sitting while using computers, phones, and other office equipment.
▪ Frequent fine motor tasks — typing and repetitive hand/wrist motions.
▪ Must be able to communicate clearly and receive detailed information through normal conversational levels.
▪ Requires close visual acuity for detail-oriented work (reading screens and documents within arm’s reach).
▪ Work performed primarily indoors; subject to normal variations in indoor climate (air conditioning/heating).
Incumbent Must Be Prepared To:
▪ Lift or reposition light objects (up to 10 pounds) occasionally.
▪ Sit for extended periods while performing computer-based tasks.
▪ Perform repetitive finger/hand motions when entering or reviewing data.
▪ Engage in clear verbal exchanges and comprehend detailed oral instructions.
▪ Maintain the visual focus necessary for data analysis and detailed reading.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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