Call Center Representative Required in Dubai - Dubai

Call Center Representative Required in Dubai

Provide friendly and helpful customer service in line with the BOUNCE values that leave customers feeling supported, acknowledged and reassured
Take ownership of interactions with customers and ensure that the required follow-up occurs to ensure a resolution is achieved
Provide customers with timely and accurate information in response to queries via phone and email
Maintain a strong knowledge of product/service offering to provide the most appropriate information to the customer
Ensure accurate data entry using online systems
Follow guidelines and processes to ensure an efficient and exceptional level of customer experience
Make recommendations to customers of the different types of experiences within our venue ( e.g. parties, coaching, hosting, functions, etc.)
Arrange bookings for parties , groups or events, ensuring confirmation and payments are actioned within the required timeframes
Process payments using VT and complete related administration work
Ensure booking system and other methods of tracking activity are updated in a timely and accurate manner
Resolve customer issues in a friendly and calm manner and escalate to Team Leader if required
Actively participate in team discussions, meetings and other team forums to impart knowledge and keep abreast of new products/services to be communicated to customers
Contribute to building a team atmosphere and exceptional customer service culture in the Contact Centre
Proactively identify new business opportunities and maintain relationships with existing customers to ensure excellent levels of customer service are maintained
Achieve set sales targets and pursue profitable growth opportunities
Analyse the market area to identify means of attracting new customers

Sales

Working in conjunction with the Marketing team to drive results through marketing campaigns.
Make various outbound call campaigns.

Safety

Ensure communication of the BOUNCE safety message is clear and effective
Actively promote the BOUNCE Safety culture to customers and contribute to a safe working environment

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https://ae.linkedin.com/jobs/view/call-center-representative-at-bounce-middle-east-2951176819?

Posted on : 3 years ago, #114936, 25 views

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