Account Manager - Dubai
Tangelo is on a mission to enhance food access for low-income families and individuals managing chronic conditions. By collaborating with insurance providers, public agencies, educational institutions, and non-profits, Tangelo delivers nutritious groceries and customized meal solutions at reduced or zero cost.
We are looking for an experienced Account Manager to help lead our partnerships and drive long-term impact—particularly across our New York-based initiatives—with potential expansion into other regions. This person will play a central role in launching programs, maintaining strong client relationships, and ensuring delivery excellence across every touchpoint.
Your Key Responsibilities Will Include:
• Spearhead the rollout of new client programs, managing multi-party involvement and ensuring seamless execution.
• Own a portfolio of strategic accounts, acting as the go-to person for partner inquiries, escalations, and long-term support.
• Build trust and strong working relationships with key decision-makers and daily contacts alike.
• Conduct consistent check-ins with partners to review outcomes, offer optimizations, and identify growth opportunities.
• Collaborate across internal teams to coordinate priorities, streamline communication, and resolve operational challenges.
• Act as a trusted consultant, helping clients unlock the full value of Tangelo’s services through customized insights.
• Monitor account performance metrics to improve engagement, drive adoption, and demonstrate program outcomes.
• Spot potential for cross-selling or upselling within accounts and lead those conversations strategically.
• Deliver clear, data-rich performance reports to internal teams and external partners.
• Keep a pulse on industry and market trends to provide forward-thinking strategies for each partnership.
What You Should Bring to the Table:
• Minimum of 4 years’ experience in Account Management, Customer Success, or similar roles—healthcare or social impact industry experience is a plus.
• Proven track record of managing complex, multi-stakeholder accounts with success.
• Excellent verbal and written communication, including comfort with presenting data and navigating tough conversations.
• Strong ability to build authentic, long-term relationships and deliver exceptional client experiences.
• Background in launching or scaling programs across multiple departments or teams.
• Analytical approach with the ability to convert data into actionable strategies.
• Proficiency in tools such as Google Sheets/Excel, CRMs, and other project management platforms.
• Able to thrive in a mission-driven, fast-moving environment with shifting priorities.
• Strong cross-functional collaboration mindset.
• Passionate about improving food access, public health, or health equity.
• Willingness to occasionally travel for in-person meetings and events.
What You’ll Get as a Full-Time Employee:
• Competitive salary package
• Unlimited paid time off, plus 11 paid public holidays
• Health, dental, and vision insurance—including Kaiser options in select states
• HSA options with high-deductible plan enrollment
• Company-paid life and AD&D insurance
• Access to wellness and telehealth platforms like Talkspace, Teladoc, Health Advocate, and more
• Fully paid 8-week parental leave after 8 months of employment
• 401(k) plan (no match currently)
• Company-issued MacBook
• Remote-first work culture (hybrid if you’re on the Provider Engagement Team)
Note: Tangelo will never request payment or sensitive personal information during the hiring process. All official communication will come from an @jointangelo.com email address and all offers are preceded by an interview process initiated by our Talent Acquisition team.
Equal Opportunity Statement:
Tangelo proudly upholds equal employment opportunity standards and does not discriminate against any employee or applicant on the basis of race, gender, age, religion, national origin, disability, ***ual orientation, or any legally protected status. We value diverse backgrounds and inclusive perspectives across our team.
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